Boundsgreen Storage Terms and Conditions

These Terms and Conditions set out the basis on which Boundsgreen Storage provides storage services to customers in the United Kingdom. By making a booking, accessing a unit, or using any related storage service, you agree to be bound by these terms. They are designed to create a clear and fair agreement between Boundsgreen Storage and the customer, covering the reservation process, payments, cancellations, liability, waste rules, and the law that applies to the agreement.

In these terms, references to we, us, and our mean Boundsgreen Storage. References to you and your mean the person or business booking or using the storage service. These terms apply to all storage bookings unless we agree otherwise in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or the services we provide. The version that applies to your booking is the version in force at the time the booking is made, unless a later change is required by law or agreed with you. It is your responsibility to review the terms before each booking.

1. Booking Process

A booking with Boundsgreen Storage is made when you complete our reservation process and we confirm the booking. A booking request does not guarantee a storage unit until confirmation has been issued. We may refuse a booking at our discretion where there is no suitable space, where information provided is incomplete or inaccurate, or where we reasonably believe the booking would breach these terms or applicable law.

When you book a storage unit, you must provide accurate and complete information, including your name, address, contact details, and any required identification. If the booking is made on behalf of a company or organisation, you confirm that you have authority to act for that entity. You must ensure all details remain correct and updated during the storage period.

Before the booking is confirmed, you may be asked to review the unit size, access arrangements, pricing, and any specific conditions that apply to the selected storage service. It is your responsibility to choose a unit suitable for your goods. We do not assess whether the unit is appropriate for the contents you intend to store, unless we expressly agree to do so in writing.

Once your booking has been accepted, you are responsible for complying with the start date, access rules, and any conditions linked to the use of the storage facility. If you fail to begin using the unit on the agreed date, we may treat the booking as cancelled or may continue to charge the agreed fees. Any promotional offer or special rate applies only on the terms stated at the time of booking.

2. Payments, Fees, and Charges

All charges for Boundsgreen Storage services must be paid in accordance with the payment schedule shown at booking or on the relevant invoice. Unless we state otherwise, fees are payable in advance. This may include storage fees, administrative charges, lock or access fees, deposits, or any other amounts notified to you before or during the booking process. Prices may vary depending on unit size, length of storage, and service options.

You authorise us to take payment by the method agreed at booking, including card payment, direct debit, bank transfer, or any other approved payment method. If any payment fails, is reversed, or is declined, you remain responsible for paying the full amount immediately. We may suspend access to the unit, withhold access arrangements, or take other reasonable steps until all outstanding sums are paid.

Late payment may result in additional charges, including administration costs or interest where permitted by law. We may also retain a lien or other lawful security interest over goods stored with us to recover unpaid sums, subject to applicable law and any required notice periods. You must not set off any amount owed by us against any amount due to us unless we have agreed this in writing.

If fees change during the storage period, we will give reasonable notice where required. Any increased charges will apply from the date stated in the notice. If you do not agree to a change that is permitted under these terms, you may end the storage agreement by giving notice in accordance with the cancellation provisions below, provided all outstanding sums are paid.

3. Cancellations and Ending the Agreement

You may cancel a booking before the storage start date, subject to any notice requirements or cancellation charges set out at the time of booking. If you cancel after the agreement has started, you may still be required to pay for the notice period and any outstanding charges up to the end date of the agreement. Any prepaid amounts may be refundable only where stated in the booking terms or where required by law.

We may cancel or end the agreement by giving you reasonable notice, or immediately in serious cases where you breach these terms, provide false information, store prohibited items, fail to pay amounts due, or pose a health, safety, or legal risk. Where immediate termination is necessary, we may restrict access to the unit and take steps needed to protect the facility, other users, and stored goods.

At the end of the agreement, you must remove all goods, clean the unit, and return any keys, codes, or access devices by the agreed date. If goods remain in the unit after the end of the agreement, we may charge continued storage fees, disposal costs, or other reasonable amounts, and may exercise any rights available to us under law, including sale or disposal where permitted and after appropriate notice.

4. Your Responsibilities and Acceptable Use

You must use the storage unit lawfully and in a way that does not cause damage, nuisance, risk, or inconvenience to us, our staff, or other customers. You are responsible for ensuring that your goods are suitable for storage and properly packed, labelled, and protected. We are not responsible for checking the condition, value, or compliance of the goods you store.

You must not store items that are illegal, stolen, dangerous, hazardous, toxic, flammable, explosive, perishable, odorous, live, or capable of causing contamination, infestation, or damage. You must also not store cash, untraceable securities, firearms, ammunition, controlled drugs, or any item restricted by law unless we have expressly agreed in writing and all legal requirements are met. If we suspect prohibited items are present, we may inspect, move, isolate, or remove them where reasonably necessary.

5. Liability and Insurance

Boundsgreen Storage will exercise reasonable care and skill in providing the storage service. However, we are not liable for loss or damage to goods unless caused by our negligence, wilful misconduct, or a breach of our legal duties. In particular, we are not responsible for loss arising from improper packing, unsuitable storage conditions caused by the nature of the goods, ordinary wear and tear, mould, dampness due to the goods themselves, or events beyond our reasonable control.

You remain responsible for insuring your goods while they are in storage. We strongly recommend that you arrange adequate insurance cover for the full replacement value of the items stored. Any insurance we may offer or arrange is subject to its own policy terms, exclusions, and limits, and does not remove your responsibility to ensure sufficient cover is in place.

To the fullest extent permitted by law, our total liability to you for any claim arising from the storage service will be limited to the amount you have paid us for the relevant storage period, except where a different limit is required by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

We will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of business, or loss of opportunity, except where such exclusion is not permitted by law. If you wish to make a claim, you must notify us promptly and provide reasonable evidence of the loss and the circumstances in which it occurred. Any claim may be reduced where your own acts or omissions contributed to the loss.

6. Waste Regulations and Disposal

You must not leave waste, rubbish, packaging, or unwanted items in or around the storage unit unless we have agreed a waste collection or disposal service. Any waste generated by your use of the storage facility must be removed by you and disposed of legally and responsibly. You are responsible for ensuring that any waste is transferred to an authorised waste carrier or facility where required by law.

Boundsgreen Storage will not accept responsibility for the handling or disposal of waste you leave behind unless we have expressly agreed to do so. If you abandon waste, goods, or debris, we may arrange removal and disposal at your cost, including any associated labour, transport, environmental, or administrative charges. You remain liable for any breach of waste law arising from materials you brought onto the premises.

You must not use the storage unit for any purpose that creates pollution, contamination, drainage issues, or environmental harm. If any item stored by you leaks, spills, emits fumes, or causes contamination, you must notify us immediately and take all reasonable steps to limit the damage. You may be liable for the costs of clean-up, remediation, third-party claims, and any regulatory action resulting from your breach of these waste and environmental obligations.

7. Access, Security, and Site Rules

Access to the storage facility may be subject to opening hours, identification checks, security procedures, and operational requirements. You must keep any keys, access codes, padlocks, or security devices secure and must not share access details with unauthorised persons. If you believe access details have been compromised, you must tell us as soon as reasonably possible.

We may carry out inspections, maintenance, repairs, or security checks and may temporarily restrict access for these purposes or for reasons of safety, compliance, or emergency. We will use reasonable efforts to minimise disruption, but we are not liable for delays or inconvenience caused by necessary operational restrictions.

You must comply with all reasonable site rules and instructions issued by us or our staff. This includes rules relating to parking, loading, behaviour, noise, smoking, and the safe use of the premises. We may refuse entry or require you to leave the site if you behave in an unsafe, abusive, unlawful, or disruptive manner.

8. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you are a consumer residing in Scotland or Northern Ireland, you may also benefit from mandatory rights under the law of your place of residence where those rights apply. Nothing in these terms affects rights that cannot be excluded by law.

The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from these terms, except where mandatory consumer law gives you the right to bring proceedings in another part of the United Kingdom. If any dispute arises, both parties should first try to resolve it in good faith before starting formal proceedings.

9. General Provisions

These Terms and Conditions form the entire agreement between you and Boundsgreen Storage for the relevant service and replace any prior discussions or understandings, except where we have agreed something different in writing. If we do not enforce a right or remedy at any time, this does not mean we have waived it. A waiver must be given in writing to be effective.

We may assign or transfer our rights and obligations under these terms where lawful and without reducing your rights. You may not transfer your rights or obligations to another person without our prior written consent. Any notice given under these terms must be sent by a reasonable method that allows the recipient to receive it and keep a record of it.

Nothing in these Terms and Conditions affects your statutory rights as a consumer where applicable. If any provision is found unlawful or unenforceable, it will be treated as modified to the minimum extent necessary to make it lawful, and if that is not possible it will be severed without affecting the rest of the agreement. These terms should be read as a whole and interpreted in a commercially reasonable way that reflects the intended storage service.

By completing a booking with Boundsgreen Storage, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you will use the storage service responsibly, pay all sums due on time, and comply with the legal and safety obligations that apply to stored goods and the storage facility.