Storage Bounds Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bounds Green provides storage, removal, collection, delivery and related services within the United Kingdom. By placing a booking, paying a deposit, using our storage facilities or instructing us to carry out a removal or associated service, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumer and business customers unless expressly stated otherwise. Additional written agreements may apply for commercial contracts, but any variation must be confirmed in writing by Storage Bounds Green.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Bounds Green.
Services means any storage, removal, packing, loading, unloading, transport, collection, delivery, or related services provided by Storage Bounds Green.
Goods means the items and property that are the subject of the Services or which are stored with Storage Bounds Green.
Storage Facility means any premises or containers operated or arranged by Storage Bounds Green for the storage of Goods.
Contract means the agreement between Storage Bounds Green and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Bounds Green provides storage services, local and regional removal services, delivery and collection to and from storage, and related handling services. Services are subject to availability and suitable access at collection and delivery addresses.
Any estimates for travel times, collection windows or delivery windows are given in good faith but are not guaranteed. Traffic, access issues, weather, and other factors may affect timing. Time is not of the essence unless expressly agreed in writing.
3. Booking Process
3.1 Bookings may be made following a quotation provided by Storage Bounds Green. Quotations are based on the information supplied by the Customer regarding volume, access, distance, dates, and other relevant factors.
3.2 The Customer must ensure all information provided at quotation and booking stage is accurate and complete. Any significant change in inventory, access conditions, distance, timing or services required may result in a revised quotation and additional charges.
3.3 A booking is only confirmed when Storage Bounds Green has accepted the booking and, where required, received a deposit or advance payment. Verbal or written indications of availability do not constitute a confirmed booking.
3.4 Storage Bounds Green reserves the right to decline a booking at its discretion, including where the Goods include prohibited items, where there are safety concerns, or where requested services fall outside the company's operational scope.
4. Quotations and Charges
4.1 Unless otherwise stated in writing, quotations are provided on the basis of:
a) The information supplied by the Customer regarding the nature and quantity of Goods, and the services requested.
b) Normal access conditions at collection and delivery addresses, including reasonable proximity of parking and no unusual obstacles.
c) Services being carried out during normal working hours on the agreed date.
4.2 Quotations do not include charges for parking fees, permits, tolls, fines, customs duties, congestion charges or similar third-party costs. These will be payable by the Customer in addition to the quoted price.
4.3 Additional charges may apply where:
a) The volume of Goods exceeds the amount originally stated.
b) There are delays caused by the Customer, such as lack of access, waiting for keys, or Goods not being ready.
c) Access is significantly more difficult than described, requiring extra time, staff or equipment.
d) The Customer requests additional services, dates or times not included in the original quotation.
4.4 Storage fees are usually calculated per unit of space or per container, and may be invoiced weekly or monthly in advance. Storage charges will continue to accrue until all Goods are removed and any outstanding balance is settled.
5. Payments and Deposits
5.1 Storage Bounds Green may require a deposit or part-payment at the time of booking. The amount and due date will be notified to the Customer.
5.2 Unless otherwise agreed in writing, payment for removal and transport services is due no later than the day before the scheduled service date. For ongoing storage, charges are payable in advance for each billing period.
5.3 Payment must be made using a method accepted by Storage Bounds Green. The Customer is responsible for any bank charges or transfer fees.
5.4 If the Customer fails to make any payment when due, Storage Bounds Green may:
a) Suspend or cancel any booked Services.
b) Refuse to release Goods from storage until all sums due, including storage, late payment fees and other charges, are paid in full.
c) Charge interest on overdue amounts at a reasonable rate consistent with UK law and commercial practice.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, written notice should be given as early as possible.
6.2 Storage Bounds Green may apply cancellation charges based on the notice period provided:
a) If more than seven days notice is given before the service date, cancellation charges may be waived or limited to non-refundable deposits.
b) If between two and seven days notice is given, a reasonable percentage of the quoted price may be charged.
c) If less than two days notice is given, up to the full quoted price may be payable.
6.3 If the Customer postpones a booking, Storage Bounds Green will attempt to accommodate the new date but cannot guarantee availability. Postponements may be treated as cancellations and re-bookings at the company's discretion.
6.4 Storage Bounds Green may cancel a booking in the event of non-payment, safety concerns, wrongful or prohibited Goods, or circumstances beyond its reasonable control. Where possible, reasonable notice will be given and any pre-paid sums for services not yet rendered will be refunded, subject to deductions for costs incurred.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that Goods are suitably packed, labelled and prepared for transport or storage, unless packing services are expressly included.
b) Providing accurate details of access, parking restrictions, and any items requiring special handling or disassembly.
c) Arranging necessary parking permits and third-party permissions at collection and delivery addresses.
d) Complying with all relevant laws and regulations in relation to the Goods, including ownership, safety and legality.
7.2 The Customer warrants that they are the owner of the Goods or have full authority from the owner to store and move them, and that no other person has a conflicting interest in the Goods.
8. Prohibited and Restricted Goods
8.1 The following items must not be submitted for storage or removal and Storage Bounds Green accepts no liability for such items if they are included without written consent:
a) Explosive, flammable or hazardous materials, including gas cylinders, fuels, fireworks and chemicals.
b) Illegal items, stolen goods or contraband.
c) Perishable items such as food that may decay, attract vermin or cause odours.
d) Living plants, animals or other living organisms.
e) Cash, securities, precious metals, jewellery or high-value items unless specifically agreed in writing.
8.2 If Storage Bounds Green discovers prohibited goods, it may at its discretion remove, dispose of or hand them to the relevant authorities. Reasonable costs of disposal or remediation may be charged to the Customer.
9. Use of Storage Facilities
9.1 Customers using storage services must comply with any site rules notified to them, including rules on access hours, safety procedures and conduct on site.
9.2 Customers must not:
a) Store prohibited items or hazardous materials.
b) Cause any damage to the Storage Facility or other units.
c) Use the Storage Facility for residential, office or business operations beyond simple storage.
9.3 Access to storage units may be subject to security procedures. Storage Bounds Green reserves the right to refuse access in the event of non-payment, suspected breach of these Terms and Conditions, or safety concerns.
10. Waste, Rubbish and Environmental Regulations
10.1 Storage Bounds Green is not a waste carrier or disposal contractor unless explicitly stated in writing. The Customer is responsible for lawful disposal of unwanted items and rubbish.
10.2 Goods that the Customer asks to be disposed of must be agreed in advance and may incur additional charges. Storage Bounds Green reserves the right to refuse removal or disposal of any items that may breach local or national waste regulations or that require specialist handling.
10.3 The Customer must not abandon waste or unwanted items at the Storage Facility or at any collection or delivery address. Any costs incurred by Storage Bounds Green for clearing, transporting or disposing of waste or fly-tipped items arising from the Customer's actions will be charged to the Customer.
10.4 The Customer must ensure that items submitted for storage do not contain hidden waste, contamination or hazardous substances. If such materials are discovered, Storage Bounds Green may arrange for safe removal and charge all associated costs to the Customer.
11. Liability and Limitations
11.1 Storage Bounds Green will exercise reasonable care and skill in providing the Services. However, the company's liability is limited as set out in this section.
11.2 Storage Bounds Green will not be liable for loss or damage to Goods arising from:
a) Normal wear and tear, minor scuffs, or deterioration caused by age or condition of items.
b) Inadequate or improper packing by the Customer.
c) Inherent defects in the Goods, including instability, faulty construction or inherent vice.
d) Acts or omissions of the Customer or third parties.
e) Events beyond the reasonable control of Storage Bounds Green, such as extreme weather, acts of God, war, terrorism, civil unrest, or industrial action.
11.3 Unless otherwise agreed in writing, Storage Bounds Green's total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, will not exceed a reasonable amount per item or per consignment consistent with typical UK removal and storage industry practice.
11.4 The Customer is strongly advised to arrange suitable insurance cover for the full replacement value of the Goods, whether through Storage Bounds Green where available or through an independent insurer.
11.5 Storage Bounds Green does not exclude or limit liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded under UK law.
12. Claims and Notification of Loss or Damage
12.1 The Customer must inspect Goods promptly on delivery or when accessing storage. Any visible loss or damage should be notified to Storage Bounds Green as soon as reasonably possible.
12.2 Claims for loss or damage must be made in writing and supported by reasonable evidence, including details of the Goods affected, the nature of the damage, and the approximate value.
12.3 Storage Bounds Green may inspect the Goods and may require further information before assessing a claim. The Customer must cooperate with all reasonable requests to enable a proper investigation.
13. Data Protection and Privacy
13.1 Storage Bounds Green will handle personal data in accordance with applicable UK data protection laws. Information may be used to manage bookings, provide Services, process payments, and comply with legal obligations.
13.2 Personal information will not be sold to third parties. It may be shared with service providers or authorities where necessary for the performance of the Contract or compliance with law.
14. Termination of Storage and Lien
14.1 Either party may terminate a storage arrangement by giving notice in accordance with any applicable minimum storage period and notice requirements. All charges must be paid up to the date of removal of Goods.
14.2 Storage Bounds Green has a lien over the Goods for all sums due under the Contract. If sums remain unpaid after reasonable notice, the company may, in accordance with UK law, sell or dispose of some or all of the Goods and apply the proceeds towards the outstanding balance. Any surplus after costs and charges will be held for the Customer.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract arising from them are governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed severed, and the remaining provisions will continue in full force and effect.
16.2 No failure or delay by Storage Bounds Green in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Customer and Storage Bounds Green in relation to the Services, and supersede any prior understanding or representations.
By proceeding with a booking or using our storage facilities, you acknowledge that you have read, understood and agree to these Terms and Conditions.
